TAKE BACK
CONTROL
of your customer communications using the power of ai
Messagepoint
Empower your business users to author and manage content and rules from a single centralised content hub.
Your one stop customer communications control centre.
- Letters and correspondence
- Direct marketing
- Crisis communications
When the unexpected happens, accelerate your response time by empowering business users to create new touchpoint variants, content and rules without the need for IT involvement. Targeting rules ensure customers receive relevant critical information in a timely manner.
- Policy documents
Centralise your regulatory content and use it across all relevant communications and channels to reduce duplication, compliance risk, change cycles and cost. Messagepoint puts the power of change management, proofing and approvals into your business team’s hands to accelerate the process and remove the burden of manual work and human error.
- Regulatory disclosures
Centralise your regulatory content and use it across all relevant communications and channels to reduce duplication, compliance risk, change cycles and cost. Messagepoint puts the power of change management, proofing and approvals into your business team’s hands to accelerate the process and remove the burden of manual work and human error.
See how smart companies are using Messagepoint for customer communications success.
End-to-end
professional
services to
support your
customer
communications
transformation.
End-to-end professional services to support your customer communications
transformation.
As the Australia and New Zealand Distributor of Messagepoint, Content Intelligence combines our years of experience in customer communications management with this leading cloud-based technology to offer businesses end-to-end advice, solutions and services that make it easier
to meaningfully connect with customers.
We thrive on collaboration, with a focus on understanding your business, its goals and pain points. Our total commitment is in ensuring that we provide you with cutting edge CCM software solutions, supported by an approach that aligns to your objectives and empowers people by providing them greater control of their content.
Whether you need assistance getting Messagepoint humming across the organisation or leveraging Rationalizer to migrate legacy content onto your new platform, our range of professional services make the journey to full customer communications control that much easier.
Managed services
We love to work as a part of a team; with our managed services offering, Content Intelligence becomes an extension of yours. Leverage the power of this great technology while maximising the value of your staff by handing off your content related tasks. We will work with you to put in place a model that works for your business and your clients.
Additional services:
- Content strategy and communications design that optimise the full customer experience
- Messagepoint implementation services
- Document composition expertise to develop and maintain your applications in OpenText Exstream, Quadient Inspire and other key technologies
- Content migration and optimization using Rationaliser to reduce document templates, content, and maintenance of your document libraries
- Data transformation that feeds into your communications
- Integrations to key business platforms including Quadient, Exstream and Salesforce Marketing Cloud
Recognised as a leader by many CCM industry analysts.
“Messagepoint is a powerful solution for complex content control, authoring and business user enablement where content needs to be populated across multiple templates and channels, such as in regulated communications,” said Kaspar Roos, CEO and founder, Aspire.
“Messagepoint’s latest strategy is to use its AI-powered Rationalizer product to enable CCM migration and
modernization, which is something that should be top of mind for all CCM professionals. Rationalizer is an excellent tool that not only significantly speeds up migration projects, but also helps business users understand where content consolidation and optimization opportunities exist.
The IDC MarketScape for CCM positions Messagepoint as a Leader in strategy and capabilities.
“Messagepoint is highly focused on optimizing the templates and content used in communications
enabling nontechnical users to take ownership of the task. It is differentiated by its AI-powered Messagepoint Advanced Rationalization and Content Intelligence Engine (MARCIE) that adds a level of assistance and recommendation to the authoring process. Forward-thinking organizations that embrace
AI-enabled tools for content optimization may realize benefits with Messagepoint not typically associated
with CCM solutions.
FREE DEMO
Experience the power of AI
Experience the power of AI
Get control over your regulated customer
communications with Messagepoint.
